10 Questions to Ask

How do you know which removal company to move with?

Ask these questions and you'll know the answer

STANDARDS  
1. Is the removal company a member of the Australian Furniture Removers Association (AFRA)?
2. Do you receive a written removal quote covering all the key areas of your removal and approved by AFRA?
3. Are you able to visit the removal company premises and see how the business operates first hand?
4. Does the removal company employ accredited and trained furniture removalists?
STORAGE  
5. Do they offer storage in a government approved facility?
6. Does the security incorporate CCTV and back to base alarms?
INSURANCE  
7. Is the removal company registered to be able to offer transit and storage insurance to their clients?
8. Does the removal company issue a Certificate of Insurance specifically in the client’s name, stating the insurer and the insured value and the type of cover offered?
CUSTOMER FEEDBACK  
9. Does the company seek feedback from clients regarding their services? (See us on WOMO)
10. Do you feel comfortable moving your life’s possessions with the company?

WOMO Service Award - 2012 WOMO Service Award - 2013 WOMO Service Award - 2014 WOMO Service Award - 2015 WOMO Service Award - 2016 WOMO Service Award - 2017 WOMO Service Award - 2018

We are proud and humbled to be awarded with 7 consecutive service awards. These are the only business awards in Australia to be entirely based on customer feedback. Businesses cannot buy these awards - they must be earned via positive reviews from real customers.

Thank you to all our customers who left us a review!