| Making Your Choice |
| Questions to ask each removal company |
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Us |
Them |
| How long has the company been in business? (in years) |
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| Is the owner of the company involved in the day to day running of the business? |
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| Is their company a member of AFRA? |
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| Do they have an accredited removalist on your removal? |
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| Is the company able to be contacted out of normal hours, if circumstances change while a vehicle is en route? |
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Does the company use special thickness plastic bags to cover lounges,
dining chairs and bedding to reduce dust, dirt and allergies? |
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| Does the removal company supply portable wardrobes to minimise clothes being crumpled? |
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| Does the company use clean, double reinforced removalist cartons? |
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| Do they supply paper and packaging materials at cost? |
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| Can they give you clean crushed butcher’s paper free of charge for packing? |
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| INSURANCE |
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Do they have qualified staff who are trained in line with the Financial
Services Reform Act (2004) regarding the insurance information they give? |
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| Is there a written insurance policy verifying what you are covered for? |
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| STORAGE |
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| Do the storage premises have infra-red security? |
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| Do the premises have “back to base” alarms? |
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| Is the company notified of any concerns as they happen? |
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| Are the storage facilities ‘fire-rated’? |
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Are the storage facilities fitted with smoke detectors and
de-fogged for pests and moths? |
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| ONGOING CLIENT FEEDBACK |
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| Does the company constantly evaluate each job to ensure their commitments are kept? |
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Can the company provide testimonials of clients who have recently
moved with them? |
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Can the company provide 3 clients from the
previous week who would be happy to discuss
their removal with you? |
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