INSURANCE – Frequently Asked Questions

Do I really need to bother taking insurance?
This is up to you, but we strongly suggest that you consider it as your goods will be exposed to a higher risk of loss/damage than when they are inside the home.

Will my Home & Contents Insurance Policy cover the move or storage of my goods?
Usually they do not, but by all means check your policy wording or contact your insurer to find out. Ask if the cover is Restricted or Full Transit. There are very distinct differences.

Do I need to insure everything?
That is up to you. If you do decide to insure only specific items, anything that is not on the list will not be covered.

Which type of cover do you recommend I take out?
Without knowing your circumstances, we generally recommend that customers take out Full Cover and insure their goods for Replacement Cost. This means that you have the broadest coverage against the risks of loss or damage and you would receive new for old in most circumstances (unless your goods are more than 7 years old).

However, we cannot advise you about your personal situation. You need to read the Product Disclosure Statement (PDS) carefully and choose the cover that best suits your circumstances.

How much should I value my goods for?
If you choose replacement cover, you need to estimate the cost of replacing your goods with new goods of similar type and quality.

If you choose market value cover, then you need to estimate the amount that you would be likely to receive for your goods if you sold them, as they are.

You can either provide us with a figure or the total value of your goods or you can use our Insurance Declaration to identify and value your goods.

However, if you have say, a valuable special edition, you may like to specify it and value it separately.

What experience do you have in insurance?
All of our office staff are individually authorised representatives registered with the Australian Securities Investment Commission (ASIC). Our authorised broker, Aldridge and Street, are removal insurance specialists.

How will I know what I am covered for?
The Product Disclosure Statement (PDS) summarises what the policy covers, the various cover options available to you and what it does not cover.

I don’t think your insurance is going to be sufficient for my needs so what should I do?
If you need advice or your insurance needs are different from the cover available in the policy, we can refer you to our authorised broker, Aldridge and Street who will be able to assist you. Contact them on 03 9867 7663.

But won’t your insurance cover my move?
There are many circumstances for which we, as your remover, may not be liable to make good any loss or damage to your goods.

I do want to take out insurance for the move but do I have to take it out with you?
No, you are under no obligation to take out transit and/or storage insurance with us even though you are booking your move through us. It is your choice with whom you take it out with.

Really, it’s not likely there will be any damage or loss to my goods is it?
Despite all the care that we take, accidents can still happen and some things are outside our control. We will endeavour to ensure there is no loss or damage, but we do recommend you take out insurance.

Someone told me that I would not be able to take out insurance if I pack the boxes myself – is that true?
You can take out Restricted Cover on boxes you pack yourself to a maximum of $500. This will cover you for non-delivery of the goods. In order to claim for non delivery under the Restricted Cover policy, you must have an itemised list of what was in the boxes. The itemised list and value of the items must be provided to the removal company BEFORE the move takes place. The best way is to provide the list at the time you take out the cover. The itemised list is NOT acceptable at the time the removalist arrives to do the job.

If you find it too time consuming to list each of the contents of the cartons, then in order to make a claim on non-delivery, it is mandatory to supply an itemised list where the value of the goods in the cartons exceeds $500. Again, this needs to be supplied at the time insurance is taken out.

What happens if the boxes are stolen?
Restricted cover does NOT cover for Burglary. Burglary is covered by Full Cover Transit Insurance.

Gosford Furniture Removals & Storage
Karis Removals & Storage
17 Bonnal Road , Erina
NSW 2250
Australia.

02 4367 7600